Human problems

I love the perception that all technical problems are really human problems at their core. How true. If we could truly dig the very start of a problem, how often would we find a human error or problem? And if we were to find and correct each "human problem", how much less would "technical" ones occur? After listening to Eric Ries talk about his "Five Whys", I would like to set a goal for myself (my future self) to be the kind of manager/business owner that doesn't just deal with the immediate problems but seeks to find the underlying human element to it. I want to acknowledge every level of my company and those people that keep it going, or slow it down. To work this way, is similar to a doctor diagnosing a disease opposed to just treating  and catering to symptoms. I also think that this type of system would really make myself and employees responsible for their actions. If they, or I, are not preforming duties well enough then we can diagnose and seek to fix that. I hope I can continue to learn new and better ways to manage a business and the people who are so needed for its survival.